General Terms and Conditions – Nice Rack Sustainable Fashion
The following terms and conditions apply to the sale of goods by Nice Rack Sustainable Fashion (NRSF).
Please read these terms and conditions (Terms) carefully. You will be deemed to have accepted these terms upon purchasing goods from NRSF.
Any references in these Terms to “we” “our” or “us” is a reference to NRSF and any references in these Terms to “you” or “your” is a reference to the Customer.
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General
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Unless otherwise agreed by us, we offer strictly no refunds or exchanges on purchased items unless the item is faulty, not fit for purpose or doesn’t match the description. To be eligible for a refund or exchange you must return the item to the store with proof of purchase within 30 days of the date of you purchase.
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Disclaimer
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We are unable to verify the authenticity of any items. It is your responsibility to authenticate the item prior to purchase.
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Purchase
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An item will not be considered ‘sold’ online/by social media until payment is received by us. If you purchase an item online/by social media for ‘click and collect’ from the store, the item must be collected within 1 month of purchase unless an alternative arrangement has been agreed on by us. Payment confirmation must be presented when you come to collect the item from us. If you do not collect your item(s) within 1 month of purchase, we will endeavour to contact you to arrange collection or arrange postage within Australia by Australia Post, at your expense. We take no responsibility for items delayed, lost or damaged in postage.
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Should you fail to collect your item within three months of the date of purchase (or otherwise arrange with us for the postage or collection of your item), we are entitled to retain the item and re-sell the item.
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Consignment Terms and Conditions – Nice Rack Sustainable Fashion
PART A
Consignment options:
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10 ITEMS
Display 10 ITEMS for 10 DAYS | Upfront fee: $50 (incl. GST) + 20% store commission on sales
Display 10 ITEMS for 15 DAYS | Upfront fee: $62.50 (incl. GST) + 20% store commission on sales
Display up to 10 clothing or accessory items. No high end designer or faux luxury goods.
Restock more items during your booking as your items sell.​
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Store commission: 20% of total sales (commission comes from the tagged price, not on top of the tagged price).
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Late collection pack down and storage fee: $10 for a maximum storage time of one calendar week.
January 2025 summer special: Store commission 10% of total sales (commission comes from the tagged price, not on top of the tagged price).
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20 ITEMS​
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Display 20 ITEMS for 10 DAYS | Upfront fee: $80 (incl. GST) + 20% store commission on sales
Display 20 ITEMS for 15 DAYS | Upfront fee: $100 (incl. GST) + 20% store commission on sales
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Display up to 20 clothing or accessory items. No high end designer or faux luxury goods.
Restock more items during your booking as your items sell.
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Store commission: 20% of total sales (commission comes from the tagged price, not on top of the tagged price)
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Late collection pack down and storage fee: $20 for a maximum storage time of one calendar week.
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January 2025 summer special: Store commission 10% of total sales (commission comes from the tagged price, not on top of the tagged price).
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30 ITEMS
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Display 30 ITEMS for 10 DAYS | Upfront fee: $110 (incl. GST) + 20% store commission on sales
Display 30 ITEMS for 15 DAYS | Upfront fee: $140 (incl. GST) + 20% store commission on sales
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Display up to 30 clothing or accessory items. No high end designer or faux luxury goods.
Restock more items during your booking as your items sell
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Late collection pack down and storage fee: $30 for a maximum storage time of one calendar week.
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Store commission: 20% of total sales (commission comes from the tagged price, not on top of the tagged price)​​
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January 2025 summer special: Store commission 10% of total sales (commission comes from the tagged price, not on top of the tagged price).
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WALK-INS
$5 PER ITEM for 10 DAYS upfront fee + 20% store commission) January 2025 summer special: Store commission 10% of total sales (commission comes from the tagged price, not on top of the tagged price).
In some circumstances, a 35% or 50% commission only option may be offered on staff discretion.
Display up to 10 staff-approved clothing items on hangers + other approved accessories (e.g. shoes, handbags, sunglasses – no fine jewellery)
Please note that staff must approve all items that are for sale by commission-only. This option is only available if space permits.
Restocking is not permitted.
Store commission: commission comes from the tagged price, not on top of the tagged price)​​​​
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Items not collected on time become the property of NRSF.
Alternative consignment booking and commission structures may be negotiated on occasion at the discretion of NRSF. The same T&Cs otherwise apply.
PART B
The following terms and conditions, apply to the sale by consignment of goods by Nice Rack Sustainable Fashion (NRSF).
Please read these terms and conditions (Terms) carefully. You will be deemed to have accepted these terms upon electing to proceed with the sale of consignment of your goods by NRSF.
Any references in these Terms to “we” “our” or “us” is a reference to NRSF and any references in these Terms to “you” or “your” is a reference to the Customer.
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General
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Any agreement for the sale by consignment of your items by us will be at the prices and on the terms in PART A.
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You agree that the items sold by us are owned by you and that we have the full right to sell and transfer the items.
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You are solely responsible for making your own inquiries into the suitability of the consignment sale of the items by us and you have not relied upon any representations made by us.
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The sale by consignment of items with us is at your sole risk and responsibility except to extent that any loss or damage is caused or contributed to by our negligent act or omission or default of these Terms and you shall be responsible for effecting and maintaining all insurances relating to the items (if required). If items are stolen or go missing, or are damaged by reasons outside our control, we will not compensate you.
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If you choose to sell valuable items with us, this is at your own risk.
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We reserve the right to change these Terms at any time, including to alter our upfront booking prices and commission rates at any time, or offer discounts or promotions.
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Booking
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You must contact us to make a booking to sell your preloved clothes and accessories in-store or by messaging us on Instagram (@nicerack.sustainablefashion). You will be allocated a date to bring your items in store to be approved for sale, or be added to a waitlist and contacted when space becomes available.
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Your booking is not confirmed until the booking cost is paid (if applicable). It is up to the discretion of staff when reviewing your items to decide whether to accept the booking/the number of items that are accepted for sale. It is your responsibility to ensure your contact details are correct at the time of booking so that we are able to get in touch with you if required.
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Payment of a booking fee, or leaving your items in-store for sale by consignment, represents agreement with these Terms.
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We reserve the right to postpone or cancel your booking before the start date. We will endeavour to contact you before doing this.
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If you are unable to drop your items off on your allocated start date, you can postpone your booking subject to availability. If you need to cancel your booking or want to reschedule, a minimum of 7 days’ notice is required. No refunds are issued on already paid for bookings. If you postpone your booking with less than 7 days’ notice, including commencing your booking late without notice (i.e. after the start date), we reserve the right to alter your booking accordingly.
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The payout of profits to you following the period of consignment will be made to the individual who has booked the consignment.
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Sale by Consignment
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Sale by consignment is available for clothing and larger fashion accessories (e.g. handbags, shoes, scarves, hats and sunglasses). Items that do not fit into these categories cannot be consigned without the agreement of us.
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We have the exclusive right to determine the business operation and management of the store premises, including making all determinations about hours of operation and how products will be displayed and marketed.
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You agree that we shall require and receive full payment on the sale of the consigned items prior to any obligation on us to remit payment to you for the same.
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We reserve the right to remove any items not suitable or permissible for sale.
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We provide coat hangers and display areas for your items.
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For fire safety reasons it is forbidden to leave any items in walkways or in front of exits. There is an allocated sorting space at the front of the store for when you drop off and collect your items. When you bring your items in, please do not leave any of your transporting baskets, boxes or bags in the store. We are entitled to remove and dispose of any item in breach of this provision.
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Small items may be displayed in a lockable glass cabinet, subject to space availability.
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Your items will not have an allocated ‘rack’ or sale space within the store. We reserve the right to move the location of your consigned items to best display the consigned items. We may sell your items in-store, online and on social media, and off-site at locations such as markets (depending on the suitability of your items).
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You will only be permitted to sell by consignment the number of items agreement between you and us at any one time.
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You are entitled to re-place/re-fill your allocated number of consigned items during the consignment period in the event your items are sold if you have booked an option that allows restocking.
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You are responsible for the pricing and tagging of your items. We can provide blank price tags, however you must write on and secure the price tags. Please take into consideration the commission amount when pricing your items, as the commission we take comes from the priced amount (i.e. we do not charge commission on top of the amount on the price tag). We take no responsibility for whether items sell. We will not reduce our commission rate if you are unhappy with your sales outcomes.
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We recommend using thin cardboard for the price tags, as paper tears too easily. Price tags must be securely attached to the item with a safety pin or strong string, and able to be removed by staff at point of sale without hassle. If an item loses its tag and we cannot identify who the item belongs to/its sale price, we cannot sell the item. For this reason, please write a clear description of the item (brand, style, size, consignor initials or name) on the price tag as well as the price. We recommend you keep a list of all consigned items for reference when you are collecting unsold items. If you wish to change the price of your items, please contact us.
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If we come across an item without a price tag there is a specific area where those items are stored. Please make sure you check this area and claim any lost property when coming to re-stock your items or collecting your items at the end of your booking. We will store these items for 1 month. After this, these items become our property to donate, dispose of, give away, store or sell. For this reason, it is recommended that you check if any of your items are in the lost property area. You must not claim other consignor’s items as their own.
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We have a strict no return/exchange policy on all consigned items. It is the your responsibility to inform prospective buyers of any faults or defects in respect of an item. We reserve the right to remove any unfit item from sale.
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Opening days/hours may change without notice and may differ across seasons, during holiday seasons and public holidays. If your booking is substantially affected by any unplanned store closures, we will contact you to amend your booking. If your booking extends over a planned store closure the booking end-date will reflect this.
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Please do not bring your items in before the day of your booking without prior approval from us as we do not have storage space to accommodate this.
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When your booking finishes (your booking end date) you must collect your items at least one hour before we close (please check our Instagram for our opening hours). You are responsible for identifying and collecting any remaining items. It is important that you give yourself enough time to do this – it can take longer than you think to go through all the store to locate your unsold items. We reserve the right to remove your unsold items from display at the end of your booking if you do not come to collect your items before the store closes on your booking end date, and we may subtract a fee from your profits for removal and temporary storage of your uncollected items. We will store any unsold items that have been uncollected after your booking period ends for 1 week. Please note that we will endeavour to store these items on-site but we have limited storage space and at times will need to store items off-site. After this 1 week has lapsed, any unsold, uncollected or unclaimed items will become our property to donate, dispose of, give away, store, repurpose and upcycle or sell as we see fit.
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Any entitlement to funds (i.e. your agreed % split of all sales) are paid by bank transfer. It is your responsibility to provide/confirm the correct payment details when you come in-store collect your unsold items at the end of your booking period. If you do not come to collect your items, we will endeavour to get in contact with you, but it is ultimately your responsibility to claim your profits and come in-store to collect unsold items at the end of your booking. It is recommended that you confirm your expected payout amount with staff at the time you collect your items and provide your payment details. A valid ID or confirmation of contact details may be requested at the time of your final collection and/or when providing bank details if we need to verify your identity. We will pay your profits to your nominated Australian bank account within 7 days of receiving your nominated bank account information (or confirmation of this information for repeat consignors).
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If you cancel your booking before it is finished, collect your items early, or sell all your items and choose not to restock, no refunds of any portion of your upfront booking fee will be issued for unused days.
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Consigners give permission to NRSF to post photos and/or videos on our website and social media pages of items available for sale. We do not guarantee that any of your items will be featured, or that being featured online will lead to a sale.
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